Privacy Policy

Effective Date: October 14, 2025
Company Name: C-Detailing
Website: https://www.c-detailing.co.uk
Location: Sidcup, United Kingdom
Contact Email: harley.copley@c-detailing.co.uk

1. Introduction

C-Detailing (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information about you when you contact us, use our services, or interact with us through our Facebook page or other platforms.

2. Information We Collect

We may collect and process the following types of personal information:

Contact Information: Name, phone number, and email address provided through our Facebook lead form or direct contact.
Service Information: Details about the vehicle, requested services, appointment preferences, and any notes you provide.
Communication Data: Messages or correspondence exchanged via email, Facebook, or other communication channels.

We do not collect payment information directly through our website or social media pages.

3. How We Use Your Information

Your information may be used for the following purposes:

To respond to inquiries and provide quotes or service confirmations.
To manage bookings and deliver detailing services.
To send appointment reminders or updates.
To improve our services and customer experience.
To comply with legal obligations.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Consent: When you provide information through Facebook or by email.
Contract: To fulfill detailing service requests or quotes.
Legitimate Interest: To manage and grow our business in a professional manner.

5. Data Storage and Security

We take appropriate measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Information is stored securely and only retained as long as necessary for the purposes outlined in this policy.

6. Sharing Your Information

We do not sell or rent your personal data.
We may share data with trusted third parties who help us operate our business (for example, Facebook for lead forms), but only when necessary and in compliance with applicable privacy laws.

7. Your Data Protection Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction or deletion of your information.
Withdraw consent where applicable.
Object to or restrict processing in certain cases.

To exercise any of these rights, please contact us at harley.copley@c-detailing.co.uk.

8. Cookies and Tracking

Our website (www.c-detailing.co.uk) may use cookies to enhance browsing experience and gather basic analytics. You can control cookie preferences through your browser settings.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

C-Detailing
Sidcup, United Kingdom
📧 harley.copley@c-detailing.co.uk